Brand Service

Service concept

Service Area

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Service Concept

Shupusida has always been adhering to the "integrity-based, innovation first" service concept, in good faith to provide users with the best quality service, we are committed to contributing to the cause of human health care.

Service Content Service Commitment Service Purpose

Service Content

Pre-sales service
Before the equipment is installed, it can provide customers with one-to-one central gas supply and other personalized solutions.

Service in Sale
The packaging of each machine has an anti-collision design to ensure the safe arrival of the machine at the installation site and high-quality service partners.

After-sales service
Installation services: Professional engineers provide equipment installation and commissioning services, and provide free system guidance and training. After the equipment is installed, they provide clinicians with one-to-one follow-up clinical guidance and support.
Maintenance service: During the warranty period, free warranty service is provided; after the warranty period, we provide customers with high-quality services to ensure the normal operation of the machine, life-long technical guidance, and reduce customer maintenance costs.
Telephone guidance and remote: The company's service hotline provides telephone support at any time to answer customers' doubts patiently. Remote guidance can communicate with customers at zero distance through the network and demonstrate the use and maintenance of machines on site.
Overseas Service: We have an overseas service team that is ready to serve overseas customers.

Service Commitment

High: high product quality, high degree of professionalism, efficient service level: fast response, fast judgment, fast solution.

Excellent: excellent price, excellent process and excellent scheme.
Quality: customer demand as the center, after-sales service as the fundamental, to create a Shupsida-style service concept.

Service Purpose

We take the technical service standards of major international brands as the basic criteria, strictly train and require our technical service team, and truly provide customers with one-stop service of product training, installation, debugging, maintenance and maintenance, and strive to achieve the service concept of "comfortable to buy, comfortable to use and rest assured to repair.

Service Area

• The product has a free warranty for twelve months from the date of purchase.
• During the warranty period, if there is a failure during normal use, our company's after-sales service department will provide free service.
Due to product quality problems, it cannot be used, and the package is returned and replaced.
• In case of improper use or failure beyond the repair period, only the cost of spare parts will be charged.
• Not in accordance with the provisions of the use of the fault or due to force majeure, our company does not assume the obligation to repair.
• Please show your warranty card for repair service.

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